About This PolicyThis SMS Privacy Policy and the SMS Terms of Service below (together, the “SMS Policy”) describe how Dynascale Technologies, Inc. (“Dynascale,” “we,” “us,” or “our”) collects, uses, protects, and shares information in connection with our text messaging (SMS and MMS) program, and the terms that govern your participation in it.This SMS Policy applies specifically to our text messaging program. It supplements, and does not replace, our general Privacy Policy and Terms of Use, which continue to apply. Where this SMS Policy conflicts with those documents with respect to text messaging, this SMS Policy controls.Our messaging program is operated for United States and Canadian mobile numbers. By opting in, you confirm you are the account holder or customary user of the mobile number provided.How We Obtain Your Consent (Opt-In)We send text messages only to individuals who have given us prior express consent. We obtain that consent in one of the following ways:Website forms. You enter your mobile number and affirmatively check an unchecked opt-in box indicating you agree to receive text messages from Dynascale. The opt-in box is never pre-checked, and consent is never bundled into another agreement.Keyword opt-in. You text a designated keyword to one of our messaging numbers.Written or electronic agreement. You provide your mobile number and consent in a signed order form, service agreement, or support onboarding document.Verbal consent. You provide consent during a recorded or documented call with our support or sales team, which we log with the date, time, and method of consent.Consent to receive marketing or promotional text messages is not a condition of purchasing any product or service from Dynascale.We maintain records of opt-in, including the phone number, the date and time consent was given, the method of consent, and the specific program consented to. We do not purchase, rent, lease, or otherwise acquire phone numbers or consent from third parties, and we do not send messages to numbers obtained from purchased lists.Information We CollectIn connection with our messaging program, we collect only what we need to operate it:Your mobile phone number, provided voluntarily by you.Your consent record, including the date, time, source, and method of opt-in, and any subsequent opt-out.Message content and metadata, including the content of messages you send to and receive from us, timestamps, and delivery status.Your name and account identifiers, where you are an existing customer, so we can route service and support messages correctly.Carrier and device information supplied by your mobile carrier or our messaging provider, such as carrier name and whether a number is capable of receiving SMS or MMS.We do not collect your precise geolocation, contact list, photos, or device identifiers through our messaging program.How We Use Your InformationWe use your mobile number and related information only for the purposes described below:Service and account notifications — provisioning updates, maintenance windows, change notifications, and billing or account status alerts.Support and ticket communications — responses to support requests, ticket status updates, and follow-up from our 24×7 NOC.Security and incident alerts — outage notifications, security advisories, incident response coordination, and multi-factor or verification codes.Appointment and scheduling reminders — confirmations and reminders for scheduled work, site visits, or meetings.Marketing and promotional messages — only where you have separately and explicitly opted in to receive them.Program administration — honoring opt-out requests, responding to HELP requests, and maintaining records required by law and by carrier and industry rules.We do not use your mobile number for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information.No Sharing of Mobile InformationNo mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.Specifically, we do not sell, rent, lease, or trade your mobile phone number or your SMS opt-in data, and we do not disclose it to advertisers, data brokers, lead generators, or affiliates for their own marketing purposes.Service Providers and Legal DisclosuresWe share mobile information only in these limited circumstances:Messaging and telecommunications providers. We use third-party messaging platforms and your mobile carrier to transmit messages. They process your number solely to deliver messages on our behalf and are contractually restricted from using it for their own purposes.Support subcontractors. Vendors who help us operate customer service and support functions, under confidentiality and data-protection obligations.Legal and safety. Where required by law, subpoena, court order, or other legal process, or where necessary to protect the rights, property, or safety of Dynascale, our customers, or the public.Corporate transactions. In connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this SMS Policy. Opt-in data will not be transferred for marketing use by an acquirer without new consent.Message Types and FrequencyMessage frequency varies. The number of messages you receive depends on the programs you opted into, your account activity, your open support tickets, and the operational status of the services you use.Transactional, service, and support messages are sent as events occur and are not sent on a fixed schedule.Security and incident alerts are sent as needed and may occur at any hour, including outside business hours.Marketing messages, where you have opted in, are limited to no more than eight (8) messages per month.Message and data rates may apply. See the SMS Terms of Service below for details.How to Opt Out (Stop Messages)You can cancel the SMS service at any time and at no cost.Reply STOP to any message you receive from us. We also honor the keywords END, CANCEL, UNSUBSCRIBE, QUIT, and STOPALL. Keywords are not case-sensitive.After you send the message STOP to us, we will send you a single message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us for that program. Opt-out requests are processed immediately and, in all cases, within the timeframes required by applicable law and carrier rules.You may also opt out at any time by emailing support@dynascale.com or calling 888-907-0723, available 24×7. If you opt out through a channel other than replying STOP, please provide the mobile number to be removed so we can process the request accurately.Opting out of marketing messages does not automatically opt you out of transactional, service, security, or support messages tied to an active service, and opting out of all messages will not terminate your service agreement with Dynascale. If you opt out of operational alerts, you may stop receiving time-sensitive notifications about outages, maintenance, or security incidents. If you wish to stop all messages, reply STOPALL or contact us directly.If you opt out and later wish to resume messages, you must opt in again using one of the methods described above. We retain a record of your opt-out so that we can continue to honor it.Help and SupportIf you are experiencing issues with the messaging program, reply HELP to any message for assistance. We also respond to the keyword INFO. A HELP reply will identify the program, tell you how to opt out, and provide our contact details.You can also reach us directly at any time:Email: support@dynascale.comPhone: 888-907-0723 (24×7)Data SecurityWe implement reasonable physical, technical, and administrative safeguards designed to protect your mobile number and related information against unauthorized access, alteration, disclosure, or destruction. These include access controls and least-privilege permissions, encryption of data in transit, logging and monitoring of systems that store consent records, and vendor security review of our messaging providers.No method of transmission or storage is completely secure, and SMS is not an encrypted channel. Please do not send passwords, payment card numbers, government identifiers, protected health information, or other sensitive data by text message.Data RetentionWe retain your mobile number and consent records for as long as you remain opted in, and afterward for as long as necessary to comply with our legal, regulatory, and evidentiary obligations — including demonstrating that consent was obtained and that opt-out requests were honored.Opt-out records are retained indefinitely so that we can continue to suppress messages to your number. Message content and delivery logs are retained for a limited operational period and then deleted or aggregated.Your Privacy RightsDepending on where you live, you may have the right to access, correct, delete, or obtain a copy of the personal information we hold about you, to withdraw consent, and to appeal a decision we make about your request. Residents of California, and of other states with comparable laws, may also have the right to know what personal information we collect and how it is used, and the right not to be discriminated against for exercising these rights.We do not sell or share your mobile information as those terms are defined under applicable United States privacy laws.To exercise any of these rights, contact us at support@dynascale.com or 888-907-0723. We will verify your request before acting on it and will respond within the period required by applicable law.ChildrenOur messaging program is intended for business users and is not directed to children. We do not knowingly collect mobile numbers from anyone under 18 years of age. If you believe a minor has provided us a mobile number, contact us at support@dynascale.com and we will delete it and suppress the number.Changes to This PolicyWe may update this SMS Policy from time to time. Any changes will be posted on this page with a revised effective date. Material changes affecting how we use your mobile information will be communicated to you before they take effect where required by law. Your continued participation in the messaging program after an update takes effect constitutes acceptance of the updated SMS Policy.Contact UsQuestions about this SMS Policy or our messaging program:Dynascale Technologies, Inc.Email: support@dynascale.comPhone: 888-907-0723 (24×7)Las Vegas, Nevada, United StatesSMS Terms of ServicePlease read these SMS Terms of Service carefully. By opting in to receive text messages from Dynascale Technologies, Inc. (“we,” “us,” “our”), you agree to be bound by these terms. If you do not agree, do not opt in to our SMS program, and reply STOP to any message you receive.Program Description and ConsentBy providing your mobile phone number and opting in, you expressly consent to receive automated and manual text messages (including SMS and MMS) from us at that number, including messages delivered by an automatic telephone dialing system. These messages may include:Account updates, provisioning and change notifications, and billing confirmations.Support responses, ticket updates, and 24×7 NOC communications.Security alerts, outage and maintenance notifications, and verification codes.Appointment and scheduling reminders.Marketing or promotional offers, only where you separately checked the box consenting to promotional messages.Consent to receive marketing text messages is not required as a condition of purchasing any goods or services from us.EligibilityYou must be at least 18 years old and the account holder or customary user of the mobile number you provide, with authority to consent to receive messages at that number. You may not opt in a number that belongs to someone else without their permission.Message FrequencyMessage frequency varies based on your interactions with us, your account activity, and the programs you opted into. Marketing messages, where opted in, are limited to no more than eight (8) messages per month. Transactional, support, and security messages are sent as events occur and are not capped.Cost, Rates, and FeesWe do not charge a separate fee for our text messaging service. Message and data rates may apply from your mobile carrier. Check your mobile service plan for details on text messaging rates, data usage, and any applicable international or roaming charges. You are solely responsible for any charges imposed by your carrier.How to Opt Out (Stop Messages)You may opt out at any time by replying STOP to any text message you receive from us. We also honor END, CANCEL, UNSUBSCRIBE, QUIT, and STOPALL.After texting STOP, you will receive one final message confirming that you have been unsubscribed. After that, you will no longer receive text messages from us for that program unless you opt in again. You may also opt out by emailing support@dynascale.com or calling 888-907-0723.How to Get HelpReply HELP or INFO to any message for assistance. You may also contact our support team at support@dynascale.com or 888-907-0723, available 24×7.Your ResponsibilitiesYou agree to provide accurate information and to notify us promptly if your mobile number changes or is deactivated, reassigned, or transferred. Mobile numbers are frequently reassigned to new subscribers; if you give up a number that is enrolled in our program, messages intended for you may be delivered to someone else until you tell us. You can update or remove your number by replying STOP or contacting support@dynascale.com.You agree not to use our messaging program to transmit unlawful, abusive, harassing, defamatory, or infringing content, to impersonate any person, or to interfere with the operation of the program.Carrier Liability DisclaimerDelivery of SMS and MMS messages is subject to effective transmission from your wireless service provider's network and is outside our control. Mobile carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be delivered, will be delivered without delay, or will be free of errors.Supported CarriersOur SMS program is compatible with most major United States and Canadian wireless carriers. Carrier participation may change without notice, and we cannot guarantee that every carrier, plan, or device model will support our text messaging services.Suspension and TerminationWe may suspend, modify, or terminate the messaging program, or your participation in it, at any time and for any reason, without notice and without liability. Termination of the messaging program does not affect your service agreement with Dynascale.Disclaimers and Limitation of LiabilityThe messaging program is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.To the maximum extent permitted by law, Dynascale will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss arising from delayed, undelivered, or misdirected messages, or from carrier charges incurred by you.Nothing in these terms limits liability that cannot be limited under applicable law.Governing LawThese SMS Terms of Service are governed by the laws of the State of Nevada, without regard to its conflict of law principles, except to the extent superseded by applicable federal law. Any dispute arising out of or relating to the messaging program is subject to the dispute resolution provisions of our Terms of Use and, where applicable, your master services agreement with Dynascale.Changes to These TermsWe reserve the right to modify these SMS Terms of Service at any time. Changes become effective upon posting the updated terms to this page with a revised effective date. Your continued enrollment in the messaging program after changes are posted constitutes acceptance of those modifications.